Showing posts from August 3, 2011

Cityjet Embraces Social Media to enhance customer service ©

In the era of customers increasingly seeking value for money and airline's looking for product differential Cityjet has embraced social media firstly by using its Facebook page to engage and interact with customer, through competitions and customer feedback. It has now taken its social media strategy to the next level using Twitter to launch a new personalized Concierge service which will initially be run on a two hour trial basis from 1400 to 1600 hours Monday to Friday @cityjet to assist passengers with their travel related queries on their route network, it will enhance the customer experience with the Concierge facility to book hotel rooms, restaurant tables and taxi pick up, this will make the Cityjet travel experience a highly unique personalized service. The launch of the Cityet #Concierge service is a further indication of the increasingly customer demand for product differential in the market, with the carrier having already introduced all-in pricing on the Dublin to L